My electronic coupons that had already been used remained
in the supermarket account as if they were still valid. But even more
frustrating, the coupons in general no longer listed all of the products on
which they could be used. So I explained the situation in an online form, even
though the company had never responded in a satisfactory way to my previous
inquiries. Soon an e-mail response arrived; the customer-service rep assured me
that he found no expired coupons in the account. What?! His answer had nothing
to do with my coupon concerns.
Somehow I felt compelled to fill out the online form once
again; I expressed my disappointment in the answer I received to the question I
never asked. And soon another reply arrived from a different rep who offered an
apology and excuses, plus suggestions that held no hope of resolving the
problem. At that point I gave up my accurate-coupon quest.
In the New Testament, the apostle Peter pointed out that
we need to be ready to give an answer to those who ask us about the reason for
our hope. May we carefully consider the question being asked, and may we meekly
respond with a fitting reply.
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